Domestic orders typically arrive within 3-5 business days after processing, while international orders generally take 2-4 weeks, depending on customs clearance. Once your order ships, you will receive a tracking number via email to monitor your delivery status. Please note that shipping times may vary due to carrier delays beyond our control.

Subscription options are available directly on each product page. Simply select the subscription plan that fits your needs, and your favorite PcheeSKN products will be automatically delivered on a recurring basis without you having to reorder manually.

We offer a 14-day return policy, meaning you have 14 days after receiving your order to request a return. Items must be unworn, unused, with tags, and in their original packaging to qualify. To initiate a return, contact us at hello@pcheeskn.com, and we’ll provide you with a return shipping label and instructions. Items sent back without prior approval will not be accepted. For full details, please visit our Return Policy.

If you receive a damaged, defective, or incorrect item, please reach out to us at hello@pcheeskn.com immediately with photos of the issue. Our team will assess the situation and work quickly to resolve it by offering a replacement or refund as needed.

We accept all major credit cards, as well as PayPal, Apple Pay, Google Pay, and Samsung Pay, ensuring a secure and seamless checkout experience. Your billing address must match the address associated with your payment method to complete a purchase successfully.

Once your order ships, you will receive an email containing a tracking number so you can monitor your package’s progress. You can also track your order at any time by logging into your account under the My Account section on our website.

Because we process orders quickly, we cannot guarantee modifications or cancellations once an order has been placed. However, if you need to make a change, please email hello@pcheeskn.com as soon as possible, and we’ll do our best to accommodate your request.

We do not offer direct exchanges. If you need a different item, the fastest way is to return your current purchase following our return policy, and once your return is approved, place a new order for the correct item.